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What Does RESPA Have to do with Consumer Bankruptcy Cases?

posted by O. Max Gardner III

I have trained over 350 attorneys at my Bankruptcy Boot Camps and to my surprise less than 10 percent know what I mean when I refer to a "QWR." This is shocking in that a reasonable QWR can provide the attorney for the Chapter 13 debtor with some of the very best discovery outside of a contested case or Adversary Proceeding. The QWR can be used to find out how the servicer for the securitized trust is applying the debtor's money and the disbursements on the arrearage claim from the Chapter 13 Trustee. It can also be used to identify all of the "ancillary fees" and "collateral charges" that mortgage servicers are so fond of unilaterally adding to the debtor’s mortgage account, without any notice or the right to a hearing.

The provisions of RESPA which deal with mortgage servicing are generally found in either 12 U.S.C. § 2605 or § 2609. Section 2605, known as the "Servicer Act," requires servicers to respond to borrower requests for information and correction of account errors. The "Servicer Act" provisions are where you find the authority for a Qualified Written Request. The Servicer Act provisions in § 2605 are significant because borrowers are given the right to sue for violations based on the express private right of action found in § 2605(f).

But what is a QWR? As noted, the statute provides that it can be used to secure information about the note or to assert a dispute about the status of the of the acceptance and application of mortgage payments on the note or any alleged default under the note. Whenever I speak at a seminar involving attorneys who represent mortgage servicers, the largest number of complaints I receive involve the "excessive" and in some cases "outrageous" uses of the QWR. I have seen QWRs that will ask a servicer more than 150 questions about a debtor’s loan. This number is beyond the intended scope of the statute and quite frankly is beyond the scope of most of the discovery rules of the Federal Rules of Bankruptcy Procedure and the local rules of the bankruptcy courts.

But, what are legitimate subjects for a QWR where there is a dispute about the receipt of and/or the application of payments? In my bankruptcy practice, I have only 10 questions in my standard QWR. In my standard QWR, I am requesting the servicers (in a letter mailed to the designated QWR address by the servicer) to produce the following:

  1. A complete life of loan transactional history;
  2. The Transaction Codes for the software platform of the Servicer;
  3. The Code definitions in plain English;
  4. The Key Loan Transaction history, bankruptcy work sheet, or any summary of all of the accounts in an XL spreadsheet format;
  5. The MERS Milestone Reports and the Edgar website address for the Pooling and Servicing Agreement, Prospectus and Prospectus Supplement;
  6. The name, address, name of a contact person and telephone number of the current holder and owner of the mortgage note;
  7. Copies of all collection notes and communications files;
  8. An itemized statement of the amount needed to fully reinstate the loan;
  9. All communications with any non-lawyer third-party providers; and
  10. All Form P-309 screen shots of all system accounts.

Very few servicers still try to make the argument that RESPA is preempted by the Bankruptcy Code. Without going into all of the cases, the simple answer to this argument can be found in Section 1322(e) of the Bankruptcy Code. This Section states that that the amount necessary to cure a default shall be determined in accordance with the "underlying agreement and applicable nonbankruptcy law." Since non-bankruptcy law includes RESPA, it is clear that RESPA compliance is required for all servicers of loans involved in Chapter 13 cases.


wow. We have to start that up. Just kind of scared at the volume of info we will get if we do. Awesome post... Great to have you here Max!

Also take a look at the applicable regulations, 24 CFR Sec. 3500.21(e) and (f). Many QWR's being sold by attorneys and loan modification scammers purport to stop forclosure, which is not the case (see (e)(4)(ii)). You may also want to look at 12 USC 2615.

Please be aware that a QWR under RESPA does not apply to open-ended home equity lines of credit!

Yes, I just heard about this from my brother who is a consumer protection attorney in Michigan. He has been using this tactic . . .very interesting outcomes.

What if the homeowner does not have a QWR and in civil proceeding with Mortgage company who has(can) not provided the note, and the loan has been rescinded. The company did acknowledge the rescission, agrees to it, but never releases the security hold and or pays the interest, and payments and fees back to homeowner. The Mortgage company says they this is due to the lender having not been paid back the balance of the loan. So, a stand off.Can a QWR still be requested once there is a foreclosure filed? The homeowner has a great amount of documents, underwriting and water, etc.
I have heard a lot about Max Gardner, a lot of good

Jennifer, what do you mean by interesting outcomes? Lots of wins, lots of losses, or mixed results? Please, share more info!


Jennifer, if you see this, I have a MSF/loan mod victim in MI looking for counsel.

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